F.A.Q’s
Do you provide certificates of authenticity?
Yes, every jewellery item from Vicky Jewellers comes with a certificate of authenticity, confirming the purity and quality of gold and any gemstones used.
How can I check the purity of gold in your jewellery?
Our jewellery is hallmarked and verified for purity. You may also request a test at our showroom for additional peace of mind.
Do you offer customization?
Yes, we provide customization services. You can choose your own design, gold purity, and gemstones, and we will craft a piece exclusively for you.
How long does it take to deliver custom orders?
Custom jewellery orders usually take 2–4 weeks, depending on the design complexity and material availability.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination country.
What payment methods do you accept?
We accept multiple payment options including bank transfers, credit/debit cards, and cash payments at our showroom.
Are your diamonds and gemstones genuine?
All diamonds and gemstones are sourced from trusted suppliers and are genuine. Selected stones are certified by recognized gemological laboratories.
Can I exchange old jewellery for new designs?
Yes, we accept old gold jewellery in exchange for new purchases, at the current market buy-back rate. Making charges are not carried forward.
How do you ensure safe delivery?
We use secure, insured courier services to ensure your jewellery reaches you safely and in perfect condition.
Do you provide after-sale services?
Yes, we offer cleaning, resizing, polishing, and repair services to help maintain your jewellery for years to come.